Shipping
Every order is packed by hand in Pennsylvania and sent with USPS. Standard shipping is free on orders over $35.
Last updated:
Rates & speeds
| Option | Carrier & speed | Cost |
|---|---|---|
| Standard | USPS Ground Advantage · 3–5 business days | $6 free over $35 |
| Priority | USPS Priority Mail · 1–3 business days | $12 |
Shipping is a flat rate per order, not per item, so add that extra pouch. Free shipping applies to Standard when your items add up to $35 or more (before tax and shipping, after any discount code). Priority is always $12.
Delivery times are USPS estimates that start once your order ships, not from the day you order. They aren’t guaranteed, and holidays and bad weather can slow things down.
Processing time
Ready-to-ship items usually leave the studio within 1–3 business days (Monday–Friday, not counting holidays). Custom orders take longer, usually 1–3 weeks, and we’ll give you a time estimate before you commit.
During busy seasons (hello, December) or the occasional craft-fair weekend, it may take a little longer. If so, we’ll update the time shown here and on every product.
Where we ship
We ship within the United States only, including APO/FPO/DPO addresses and US territories USPS delivers to. We can’t ship internationally right now.
Orders shipping to Pennsylvania include 6% sales tax (shipping included, as Pennsylvania law requires). See our terms for details.
Tracking
Every order ships with USPS tracking. Once it’s on its way you’ll get an email with the tracking number, so keep an eye on your inbox (and your spam folder, just in case).
Lost or damaged packages
Once a package is handed to USPS it’s out of our paws, but we’ll always help you sort it out:
- Shows delivered but isn’t there? Check with neighbors and around your doorstep, and wait a day (USPS sometimes scans early). Still missing? Message us and we’ll open a claim with USPS together.
- Stuck in transit? If tracking hasn’t moved in 7 days, let us know and we’ll chase it.
- Arrived damaged or wrong? Contact us within 7 days of delivery with a photo of the item and packaging, and we’ll make it right with a replacement or refund.
If a package is returned to us because of an incorrect or incomplete address, we’ll reship it once you pay the new postage.
Address changes
Please double-check your address at checkout. If you spot a mistake, message us right away. We can update it as long as the order hasn’t shipped yet. For returns and cancellations, see Returns & exchanges.