Returns & exchanges

Returns

You can return most ready-to-ship items within 14 days of delivery. To be eligible, the item must be:

• unused and unwashed, in the same condition you received it;
• free of pet hair, smoke, perfume and stains (we know, cats get everywhere, ours included);
• sent back with any tags or packaging it came with.

Return shipping is paid by you, unless the item arrived damaged, faulty or wasn’t what you ordered (see damaged or wrong items). We recommend a tracked shipping service, since we can’t refund a return that doesn’t reach us.

Exchanges

Happy to! Fabrics are made in small batches, so an exchange depends on what we have in stock. Message us within 14 days of delivery with what you’d like instead. Once we receive your return we’ll send the new item, and settle any price difference with you.

What can’t be returned

• Custom and personalized orders, including anything made in a fabric, size or quantity you requested. These are made just for you. They can still be replaced if they arrive damaged or faulty.
• Items that have been used, washed, altered or damaged after delivery.
• Clearance items are final sale, so they can’t be returned or exchanged (the product page and checkout say so). They can still be replaced if they arrive damaged or aren’t what you ordered.
• Other items marked final sale.
• Gift cards, if we ever offer them.

How to start a return

1. Send us a message within 14 days of delivery. Include your name, order email, the item and whether you’d like a refund or exchange.
2. We’ll reply with the return address and any instructions.
3. Pack the item carefully and ship it back within 14 days of our reply.

Please don’t send items back without contacting us first, so we can match them to your order.

Refunds

Once your return arrives and we’ve checked it, we’ll refund the item price to your original payment method (through Square). Original shipping costs aren’t refunded, unless the return is because of our mistake. Banks usually take 5–10 business days to show a refund. If you used a discount code, the refund is the amount you actually paid.

Damaged or wrong items

Every piece is checked before it ships, but if something arrives damaged, faulty or isn’t what you ordered, let us know within 7 days of delivery with a photo. We’ll send a replacement or a full refund, including shipping, and cover the return postage if we need the item back.

Small differences in print placement are part of handmade, not a defect. See handmade variation.

Cancellations

Changed your mind? You can cancel within 24 hours of ordering, as long as it hasn’t shipped yet. Message us as soon as possible and we’ll refund you in full. After that, or once it has shipped, you can return it as described above.

Custom orders can be cancelled for a full refund before we cut the fabric. After that, we may not be able to refund them.

Shipping questions? See Shipping.